Legal

Terms of Service

Last updated: April 20, 2026 · Effective: April 20, 2026

These Terms of Service (“Terms”) form a binding agreement between you and RevoAI (“RevoAI,” “we,” “us”) governing your access to and use of the RevoAI platform, website, and APIs (the “Service”). By creating an account or using the Service, you agree to these Terms.

1. The Service

RevoAI provides an AI receptionist that answers inbound voice calls and text messages, books appointments, and automates follow-ups for the businesses we call “Customers.” The Service depends on third-party providers including Twilio, Retell, Anthropic, ElevenLabs, Stripe, and Nylas. Service availability and feature scope may change as we improve the product.

2. Accounts

You must be at least 18 years old and authorized to bind your business to these Terms. You’re responsible for everything that happens under your account, including the actions of your team members. Keep your credentials secret and notify us immediately at info@revoai.ca if you suspect unauthorized access.

3. Subscription and billing

• Trial. New accounts include a 7-day free trial. A valid payment method is required to start the trial. We do not charge during the trial; charges begin on day 8 unless you cancel before then.
• Recurring fees. Subscription fees are billed in advance, monthly or annually depending on the plan you select, in Canadian dollars (CAD).
• Usage overages. Plans include monthly voice-minute and SMS allowances. Usage above your plan is billed at the overage rates published on our pricing page. We never cut off service — overages bill automatically.
• Cancellation. You can cancel any time from your dashboard. Cancellation takes effect at the end of the current billing period; no refunds for partial periods, except where required by law.
• Price changes. We may change prices with at least 30 days’ notice. Renewals after the effective date are at the new price.
• Taxes. Fees do not include applicable taxes (HST/GST/QST/sales tax), which we add at checkout where required.

4. Acceptable use

You agree not to use the Service to:

• Send unsolicited commercial messages in violation of CASL, TCPA, or other applicable anti-spam laws.
• Operate predatory, fraudulent, or illegal businesses, or impersonate others.
• Process protected health information (PHI), payment card data, or other regulated data unless we have a separate written agreement permitting it.
• Attempt to reverse-engineer, resell, or redistribute the Service except as expressly permitted.
• Probe, scan, or attempt to penetrate our infrastructure outside an authorized security-research program.

We may suspend or terminate accounts that violate this section, with or without notice depending on severity.

5. Customer content

You retain ownership of the data and content you submit to the Service or that the Service generates on your behalf (call recordings, transcripts, contact records, etc. — “Customer Content”). You grant RevoAI a worldwide, non-exclusive, royalty-free licence to host, process, and transmit Customer Content solely to operate and improve the Service. You are responsible for ensuring you have the legal right to record and process the calls and messages routed through your account, including obtaining consents required by applicable wiretap, privacy, and consumer-protection laws.

6. Our intellectual property

The Service, including all software, designs, logos, and content we provide, is owned by RevoAI or its licensors and is protected by intellectual-property laws. Subject to these Terms, we grant you a non-exclusive, non-transferable, revocable licence to access the Service for your business purposes during your subscription.

7. Third-party services

The Service integrates with third-party services (Twilio, Stripe, calendar providers, etc.). Your use of those services is governed by their own terms; we’re not responsible for their performance or policies.

8. Service-level commitments

We aim to keep the Service operational at all times, but we don’t guarantee uninterrupted availability. The Service is provided on an “as-is” and “as-available” basis. We’ll make commercially reasonable efforts to communicate planned maintenance windows in advance and to respond promptly to incidents.

9. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, REVOAI DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. THE AI MAY OCCASIONALLY GENERATE INACCURATE OR INCOMPLETE RESPONSES; YOU ARE RESPONSIBLE FOR REVIEWING IMPORTANT CONVERSATIONS AND CONFIGURING THE SERVICE TO MATCH YOUR BUSINESS’S NEEDS.

10. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, REVOAI’S TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE AMOUNT YOU PAID TO REVOAI IN THE TWELVE MONTHS PRECEDING THE CLAIM. NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUES, OR DATA.

11. Indemnification

You agree to indemnify and hold harmless RevoAI from third-party claims arising out of (a) your Customer Content, (b) your use of the Service in violation of these Terms or applicable law, or (c) your business’s products or services.

12. Termination

Either party may terminate these Terms at any time. We may suspend or terminate your account immediately for material breach, non-payment, or activity that risks harm to RevoAI or its other Customers. Upon termination, your right to use the Service ends; sections that by their nature should survive will survive.

13. Governing law

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict-of-laws principles. The courts of Toronto, Ontario, have exclusive jurisdiction.

14. Changes

We may update these Terms. Material changes will be communicated by email and posted at this URL with a new effective date. Your continued use of the Service after the effective date constitutes acceptance.

15. Contact

RevoAI, Toronto, Ontario, Canada
Email: info@revoai.ca